Our core values

It's our way of life.

Our core values

It's our way of life.

Our Values

Our core organizational values bind us, from Portland to Gorham to Burlington, and drives us to succeed.
Scale

Value One:

Humility

Heart

Value Two:

Integrity

Molecule

Value Three:

Passion

Humility

Humility starts with selflessness, doing what is best for your team and your company, before yourself. We are respectful, truthful and confident but never arrogant. We seek and provide honest feedback and are open to learn from our mistakes and successes in equal measure.

Humility does not mean saying everything that’s on our minds, it means speaking with good intention and always acting with Integrity.

Integrity

Integrity is meaning what we say and saying what we mean. We strive to do what’s right, even when no one is looking. We want to gain our customers trust, and the only way to do that is with fair, honest actions all of the time.

We don’t make commitments we can’t honor or promises we can’t keep. We want our customers to feel like time with us is more than a transaction, it’s a positive encounter. An experience that makes them feel served by people who are genuinely Passionate about providing the best experience possible

Passion

Because no one wakes up in the morning and says “I want to be mediocre today.” We make some big promises to our customers and our stakeholders, and we can’t deliver on those promises without passion in our work and our processes.

We love what we do and approach our job every day with energy, excitement, determination and drive to enhance the customer experience.

Customer Satisfaction

“One of the most important lessons that I’ve learned in life is that if you’re going to be in business, if you’re going to run a business to make money, you will not succeed. THe only thing that matters in business is customer satisfaction.”

George Gillett, Owner

Our Way of Saying Thanks!

Our neighborhood is special. It's a great group of warm, authentic and easygoing people our customers, employees, friends and family. We cherish the value of a hug. And we believe in giving back and being a part of something meaningful.
 

Drive for Education

Drive for Education is truly special. It’s a forward looking program created by the employees of Berlin City Auto Group as a way to strengthen the neighborhoods in which we live and work. School is a great place to build the foundation for the future. This initiative supports our schools in hopes it allows educators to shape future scientists, engineers, artists and musicians. This program has supported the purchase of library books, interactive whiteboards, music programs, audio equipment and automotive testing equipment.

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Three Sales Associates
Sales Consultants
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Service Advisor
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Finance Manager