Service Careers

Both you and your work matter here.

Service Careers

Both you and your work matter here.

Service Manager

Create, grow and direct a profitable service department within the dealership that serves the needs of the customers and dealership Sales department.

what we're looking for

01. Establish and maintain system to accurately forecast service business demand.

02. Staff and schedule service staff to meet the demand of service customers.

03. Establish and manage cost controls to meet or beat performance standards.

04. Establish and maintain labor standards to optimize productivity and serve customer needs.

05. Manage systems that consistently assure positive customer perceptions of service experience.

06. Establish and maintain Service department safety and security systems that minimize work loss injuries and financial losses.

Service Advisor

Manages service customers’ wants and needs from inception to completion.

what we're looking for

01. Providing every customer with an estimate of repair costs including parts and labor, or identification of warranty coverage, after a complete assessment of concern is completed at the vehicle.

02. Establishing a realistic and specific time promise (including waiters) for each customer.

03. Present the appropriate maintenance schedule (menu) to each customer, along with validating the maintenance log and installing an updated next service due reminder at the next required factory mileage interval.

04. Include a Technician Inspection form on all vehicles with 15,000 miles and over. Note: If inspection is not appropriate, note the reason on repair order. Make frequent calls as appropriate to keep customer informed as to progress and status.

Service Technician

Diagnose vehicle service problems and make necessary repairs and adjustments in a professional, quality manner as instructed by the Lead Service Technician.

what we're looking for

01. Maintain ASE certifications in a minimum of six (6) areas for skilled techs, and a minimum of two (2) areas for semi-skilled technicians.

02. Ensure current knowledge of latest technical data and service procedures.

03. Complete comprehensive documentation of cause / correction, specifications, and any other pertinent information needed.

04. Road test all repaired vehicles, regardless of items performed.

Road To Technician Success

Science, Technology, Engineering and Mathmatics in the Automotive Industry

TECHNICIAN TRAINEE/STUDENT TECHNICIAN
Duties: Perform regular service and preventive maintenance tasks on vehicles in order to keep in safe, dependable operating condition. Includes; oil changes, tire rotations, multi-point inspections; air filter, cabin filter, and wiper blades changes. Assist senior technicians to learn the manufacturer system and gain automotive knowledge.
Needed to progress: Maine State Inspection Certification, Web-based training: 5 e-modules and between one to three years service.

ENTRY LEVEL TECHNICIAN
Duties: Perform basic auto repairs and entry level diagnostic work. Includes: tires, brakes, exhaust, suspension, etc. Begin to locate and diagnose problems with malfunctioning vehicles.
Needed to progress: Web training, factory training, completion of ASE's A1-A16 and between one to three years service.

CERTIFIED TECHNICIAN
Duties: Perform all auto repairs and advanced diagnostic work. Ability to perform drive line, engine repair, four-wheel alignments, minor recalls, etc. Interact with customers.
Needed to progress: Web training, factory training, completion of ASE's A7 & A8, and minimum of two years required by the manufacturer to advance to Expert Certified Technician

EXPERT CERTIFIED TECHNICIAN
Duties: Perform designated servicing and/or repair jobs, typically involving complex, unusual or specialized technical work. Competent in safety recalls, service campaigns and road tests with customers. Provide direction and guidance to Apprentice Technicians as needed.
Needed to progress: Minimum of five years required by manufacturer to advance to Master Certified Technician and manufacturer Hybrid classes: 2 e-modules.

MASTER CERTIFIED TECHNICIAN
Duties: Act as a consultant for diagnostic work, vehicle repairs and procedures, with a focus on Hybrids. Provide leadership and direction to other members of the Service Department. Provide expert feedback on new manufacturer products.
Needed to maintain: Recertification of ASE's every five years and web based training to keep current.

Lube Technician

Perform quality maintenance on vehicles, such as oil changes and tire rotations.

what we're looking for

01. Perform specific work on maintenance and repair orders with efficiency and in accordance with dealership standards.

02. Diagnose and repair vehicle automotive systems including flushes, oil changes, tire rotations, etc.

03. Provide labor and time estimates for additional automotive repairs.

04. Explain mechanical diagnoses and required repairs in a non-technical manner to service advisors and customers.

Lot Attendant

Safely, promptly and respectfully move and clean vehicles, keep the vehicles in sound working condition and assist managers as requested.

what we're looking for

01. Keeps vehicle lot neat and orderly, moving cars as directed by the vehicle manager and in accordance with dealership display standards.

02. Photograph new and used car inventory. Keep vehicle batteries charged. Keep vehicles cleaned.

03. Assure vehicles are gassed as directed. Display and replace merchandising as directed. Assure vehicles are properly secured.

04. Promptly move for sale vehicles from customer parking to assure adequate available customer parking.

Service Porter

Safely, promptly, and respectfully move customer cars to desired destinations while maintaining a clean, well-organized service area, and leaving a positive last impression with every customer.

what we're looking for

01. Safely, promptly, and respectfully move service cars to desired destinations.

02. Maintain a clean, well-organized service area.

03. Assist the Service Manager, Advisors and Technicians as needed.

04. Deliver the vehicle in a clean and proper condition according to stated guidelines.

Detail Technician

Clean and refurbish vehicles in a fast-paced environment.

What We're Looking For

01. Check over preparation of our vehicles for customer pick-up.

02. Cleaning, protecting and preserving car interiors and exteriors.

03. Maintaining dealership quality standards.

04. Strong attention to detail.

Parts Manager

Create, grow and direct a profitable Parts department within the dealership that provides quality parts for the dealership Service department, retail and wholesale customers.

What We're Looking For

01. Identify and maintain parts selection and inventory that meets demand.

02. Establish and manage cost controls to meet or beat performance standards.

03. Establish and maintain labor standards to optimize productivity and serve customer needs.

04. Manage systems that consistently assure positive customer perceptions of service and parts.

05. Establish and maintain department safety and security systems that minimize work loss injuries and financial losses.

06. Establish procedures that assure purchases of best price, best quality and maintain inventory management systems that assure adequate supply while achieving inventory turn standards..

Parts Retail Sales

Sell parts to all available customers, over the counter, through the shop or via the phone.

What We're Looking For

01. Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.

02. Pull purchased parts from stock. If the part is not in stock, determine availability and submit an order.

03. Assist Service Technicians in selecting parts needed for repairs in process.

04. Keep current on new products and product updates.

05. Establish and maintain cleanliness and maintenance procedures that create a positive and professional image of the Parts department, measured by customer surveys.

Ace the interview

  • be prepared

    Do a little research on us, understand what we stand for, who we service, what we offer, what the job you are applying for requires.

  • look the part

    We are all cast members in a gray play we call Berlin City Auto Group. Our partners are professionals – they come to work well groomed, in uniform and ready to perform. We look for applicants that look us in the eye with confidence and present themselves well.

  • sell yourself

    Prove to us you are a good fit for Berlin City Auto Group. Show us how the experience on your resume directly relates to your ability to successfully do the job for which you are applying. Be ready to offer specific examples – don’t speak in generalities.

  • ask questions

    We employ partners. Our partners selected us as much as we selected them. Don’t be afraid to ask up questions about the job, our reputation and the things you need to succeed.

  • be yourself

    We value diversity. Relax and show us what makes you special and unique.

Three tough questions

  • TELL ME ABOUT YOURSELF

    Your Response: This is likely a warmup question, but don’t go through your resume point-by-point. Keep your answer to a minute or two. Yes, we want to know about your work history. But, we also want to know about you as a person – what you value, what bugs you, what makes you proud.

  • SHARE WITH ME A SITUATION WHERE YOU HAD TO OVERCOME AN OBSTACLE?

    Your Response: We believe that the best predictor of future performance is past performance. We want you to share a real example of how you tackled a new problem – what did you do first, who did you ask for help, how did things turn out?

  • WHY SHOULD WE HIRE YOU?

    Your Response: Illustrate why you are the most qualified candidate. Do this by showing how your skills and experiences closely match the requirements listed on the job description.

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